How to Issue Wrap, Tint, and PPF Warranty Certificates in Wraptor

A wrap, tint, or PPF warranty certificate should name the customer and the vehicle, the exact film (brand, series, and lot), what the coverage includes, the install date, the date coverage ends, and your terms, including who to call with a claim. Issue it at handover so the dates are right, and keep the condition photos and signed care instructions on the same record. In Wraptor, open the job's Details tab and press Register warranty: the customer gets an email linking to a printable certificate under your logo, and Wraptor emails them again 30 days before coverage ends and once it has.

The short version

• •Put the film on the certificate. Brand, series, lot, coverage area, install date, and end date are what a film maker's claim process asks for.
• •Your certificate is your installation warranty. Film defects go through the manufacturer's program; your labor is yours. Say which is which.
• •Register at handover. Register warranty lives on the job's Details tab, and a job with PPF and tint can carry a certificate for each.
• •Check twice, press once. A registered warranty has no edit or delete button.
• •Always add the customer's email. Without it there's no certificate email and no expiry reminders.
• •Keep the claim file on the job. Signed check-in photos, the signed care document, and the certificate sit on one record.

Why a written warranty certificate matters

Warranty disputes usually come down to memory: what film went on, when, what was covered, and whether the scratch was already there. A certificate settles the first three, and a signed check-in inspection settles the last. It also travels with the vehicle at resale, and it keeps your name in front of the customer for years: when coverage nears its end, a reminder from your shop is the natural moment to book an inspection or quote the next job.

For what a wrap warranty should cover and exclude, and how long it should run by film type, read the vehicle wrap warranty guide. This guide is about putting it on paper and issuing it.

Bottom line: a warranty that isn't written down and handed over is a memory, and memories don't agree.

What goes on a warranty certificate

The certificate also carries your logo, shop name and city, the heading Installation warranty certificate, the date you registered it, and an Active or Expired badge worked out from the coverage term.

There's no separate VIN box. The Vehicle box accepts free text, so add the VIN after the year, make, and model if you want it printed. Wraptor is film-neutral: Film brand is a text box, not a list, so type whatever you installed.

Bottom line: if a film maker or a future buyer would ask for it, put it on the certificate.

Shop labor warranty vs. manufacturer film warranty

Customers hear "warranty" as one promise. It's two, and the certificate should make the split clear.

With no terms saved, Wraptor's certificate prints a standard line saying coverage terms are set by the installing shop and the film manufacturer, naming your shop and phone number for service and claims.

Set Coverage length to the term you will honor, because it drives Valid through and the expiry emails. If the film maker's term is longer, say so in the notes or your terms rather than stretching your own. For a specific program's rules, ask Rex, which covers manufacturer programs such as 3M MCS, Avery ICS, Orafol RA, and KPMF, plus installer-only coverage. For what manufacturer PPF coverage includes and excludes, see what a PPF warranty covers.

Bottom line: promise your labor on your terms, name the film so the maker's coverage can be claimed, and don't blur the two.

Set your warranty terms once

The terms print at the bottom of every certificate, so write them before you issue the first one.

1. 1.Go to Settings → Documents → Warranty certificate terms.
2. 2.Type your exclusions, care requirements, and claim instructions, plus whether coverage transfers to a new owner.
3. 3.Press Save warranty terms. Use the standard sentence empties the box; save after it to restore Wraptor's built-in line.

Two cautions. The terms are read live, so editing them changes every certificate you've already issued, not just the next one. And your own terms replace the standard line, which is the only place your phone number appears on the certificate, so include your number. The panel needs the Billing permission on top of Settings access.

Because the certificate's terms can change, keep a dated record of what each customer agreed to. Add starter templates under Settings → Documents adds a Care Instructions & Warranty template; send it for e-signature from the job, and the signed PDF keeps the exact text the customer read, because every send snapshots the wording.

How to issue a warranty certificate in Wraptor

1. 1.Open the job and go to the Details tab. The warranty card sits between the job's notes and its e-sign documents.
2. 2.Click Register warranty. It works on any job, finished or not.
3. 3.Check Customer name and Customer email (gets the certificate), both prefilled from the job.
4. 4.Check the Vehicle box, and add the VIN if you want it printed.
5. 5.Type the Film brand (3M, Avery, XPEL…) and Series (2080, SW900…).
6. 6.Pick the Coverage length. It opens on 5 years coverage.
7. 7.Confirm the install date. It prefills from the job's completion date, or today if the job isn't complete, as the calendar day in your shop's timezone. Change it for an older job.
8. 8.Fill in Covers, Film lot # (from the box), and any coverage notes.
9. 9.Press Register & email certificate.

The card shows a green strip naming the coverage, film, term, and end date, with Copy link and View. For a job with a second coverage, such as PPF on the front end and tint on the glass, click Add another warranty and register it. Registering the same coverage and film twice returns the first certificate instead of a duplicate.

Check every box before you press the button: a registered warranty can't be edited or deleted. It goes away only with its job; deleting the job, or the customer or vehicle it belongs to, removes the registration and the certificate link stops working. Registering needs the Jobs permission. The full reference is in the Warranty manual.

Finishing a job doesn't prompt a warranty, so make Register warranty part of your handover routine.

Bottom line: register at the counter while the customer is there, and the install date and email will both be right.

Delivering the certificate

If you filled in the email, the customer gets it right away: your shop's name, the vehicle, the coverage term and end date, a View your certificate button, and, when your shop has a phone number on file, a line telling them to call you with questions or a claim. Replies go to your shop's email.

The certificate is a public page with an unguessable link and no login, so the customer can save, print, or forward it. On paper the background goes white and the Wraptor line drops off. Search engines never index it, and a stale or mistyped link shows Link unavailable.

Other ways to hand it over:

• •Copy link on the green strip, to paste into a text.
• •View, to print a copy at the counter. Tint shops that used to hand out wallet cards can do the same.
• •The customer's account page: on Wraptor Shop and above, the Account status page you share with Copy portal link has a Warranty coverage section listing every certificate on the account.

Every current plan and the trial drop the "Powered by Wraptor" line from the certificate. The registration email doesn't appear on the Activity timeline in Settings; the expiry emails do.

Keep the records a claim needs

A claim, whether it lands on you or the film maker, is decided by records. In Wraptor they all hang off the job.

Vehicle inspections need the customer's signature at check-in, and a signed report can't be resubmitted or have its photos deleted; check-out can be submitted unsigned if the customer isn't there. Both reports show on the customer's tracking page. Signed documents produce a locked PDF with the text, the drawn signature, a timestamp, and an audit block. For working a claim step by step, see PPF aftercare and warranty claims.

Bottom line: the certificate says what you promised; the inspections and signed documents show what happened.

Expiry reminders and the re-wrap pipeline

Once a warranty has an email on it, two reminders run without you: one when coverage is inside 30 days of ending, and one within three days after it ends. The button reads Book an inspection (or Book a visit after expiry) and opens your booking page when Online Booking is on; otherwise it reads View your coverage and opens the certificate.

Each email goes once per warranty. They appear on Settings → Customer messages as Warranty certificate and expiry, with no switch. They send even when the contact has turned reminder emails off, because they're about the customer's own vehicle, and they wait out your quiet hours.

On your side, a Re-wrap pipeline card under the lead inbox on Leads → Leads lists warranties expiring in the next 90 days, each opening the original job. It needs the Marketing permission.

What happens when the vehicle is sold

Wraptor has no transfer step. The certificate stays Registered to the original customer and can't be edited. Because the link is public, the customer can forward it to the next owner, who can open and print it. The expiry emails still go to the address on the registration.

So the transfer rule is yours to write: say in your terms whether your labor warranty transfers, and check the film maker's own rules too.

Start issuing certificates

Write your terms, register a warranty on your next finished job, and open the certificate the way your customer will. Try it on a 7-day free trial at wraptor.app/trial, no card required, or book a demo to walk through warranties, inspections, and signed care documents on a sample job.

FAQ

What should a vehicle wrap warranty certificate include? The customer's name, the vehicle, the film brand, series, and lot, what the coverage includes, the install date, the end date, and your terms. The terms should list exclusions, care requirements, and how to make a claim. Wraptor prints all of it on one page under your logo.

Is my shop's wrap warranty the same as the film manufacturer's warranty? No. Your shop's warranty covers your installation work, such as lifting edges or bubbles that form after pickup. The manufacturer's warranty covers defects in the film itself and is claimed through its program, which usually asks for the film, batch, install date, and photos.

Can I edit a warranty certificate after I issue it in Wraptor? No. A registered warranty has no edit or delete button, so check the film, series, term, and install date before you register it. The terms at the bottom are the exception: they're read live from your settings, so editing them changes every certificate you've issued.

Can one job have more than one warranty certificate? Yes. A job with two coverages, such as PPF on the front end and tint on the glass, can carry a certificate for each. Registering the same coverage and film a second time returns the first certificate instead of creating a duplicate.

Does a wrap warranty transfer when the vehicle is sold? Only if your terms say so. In Wraptor the certificate stays registered to the original customer, but its link is public, so the customer can forward it to the buyer. Write your transfer rule into your warranty terms.

Does Wraptor remind customers before their warranty expires? Yes, if the warranty has an email address on it. Wraptor emails the customer once when coverage is inside 30 days of ending and once after it ends, with a button to book an inspection when online booking is on. There's no switch to turn these off.

Manual: Warranty · Documents · Inspections · Track