Warranty Certificates — the professional close
Register the film and coverage on a job and your customer gets a branded, printable certificate that travels with the vehicle. Put their email address on the registration and Wraptor emails them twice more on its own — once when the coverage is about to run out, once when it has — and either way the job turns up on your re-wrap pipeline.
Registering a warranty
Open the job → Details tab → Register warranty. The card sits between the job's notes and its e-sign documents. It works on any job, not only a finished one — the install date just prefills from the job's completion date, or today's date if the job isn't complete yet.
The customer's name and email and the vehicle prefill from the job. The boxes, in order:
- Customer name — required.
- Customer email (gets the certificate) — optional, but it decides everything that follows. It is the address the certificate email goes to and the only address the expiry reminders can ever reach. Leave it blank and neither is sent.
- Vehicle — required, free text, prefilled with the job's year, make and model (with nothing to prefill, the empty box reads 2023 Ford F-150).
- Film brand (3M, Avery, XPEL…) — required, and a text box rather than a list: type whatever you actually installed. Wraptor is film-neutral.
- Series (2080, SW900…) — optional.
- Coverage length — a picker: 1, 2, 3, 4, 5, 7, 10 or 12 years. It opens on 5 years coverage. The expiry date is the install date plus that many years.
- The install date — prefilled, and editable if you are registering an older job.
- Coverage notes shown on the certificate (optional) — one line of your own wording, printed on the certificate.
Press Register & email certificate (or Cancel to back out). The card turns into a green strip — Warranty registered — {brand} {series}, {N}yr (through {date}) — with Copy link and View beside it.
One warranty per job, and once it exists the form is gone: the card shows nothing but that strip. There is no edit and no delete, so check the film, the series, the term and the install date before you press the button.
What the customer gets
If you filled the email box, an email lands with the subject Your wrap warranty is registered — {film brand}: your shop's name, the vehicle, the coverage term and its end date, a View your certificate button, and — when your shop has a phone number on file — a line telling them to call you with questions or a claim. Replies go to your shop's email address.
The certificate itself lives at /warranty/<token> — your logo, shop name and city, the heading Installation warranty certificate, an Active or Expired badge computed from the coverage term, the date you registered it, then Registered to, Vehicle, Film, Coverage, Installed and Valid through, your coverage notes, and your coverage terms. It is built to print: on paper the background goes white and the Wraptor line drops off.
The link is public and unguessable — no login — so the customer can forward it to whoever buys the vehicle next. A stale or mistyped link shows a plain Link unavailable panel instead, and the page is never indexed by search engines.
Certificates carry a Powered by Wraptor line on every plan. Unlike the quote, pay and tracking pages, paid plans do not drop it here — see Plans.
The terms printed at the bottom
Settings → Documents → Warranty certificate terms. Type your exclusions, care requirements and claim instructions into the box and press Save warranty terms. Use the standard sentence empties the box — save after it to put back Wraptor's built-in line, which names your shop and phone number for service and claims. That line is also the only place your phone number appears on the certificate: your own terms replace it.
Two things to know: the terms are read live, so editing them changes every certificate you have already issued, not just the next one — an e-sign document snapshots its text, a warranty certificate does not. And the panel reads and writes with the Billing permission on top of the Settings access the page itself needs, so a role without billing sees an empty box that won't save. See Settings.
Expiry reminders
Once a warranty has an email address on it, the reminders run without you:
- As soon as the coverage is inside 30 days — subject Your {film brand} coverage on the {vehicle} ends soon.
- Once it has expired, within three days of the date — Your wrap coverage on the {vehicle} has ended.
The button is Book an inspection (or Book a visit once it has expired), pointing at your booking page when Online Booking is switched on. Without booking it reads View your coverage and opens the certificate instead. Either email signs off from your shop and adds your phone number when you have one on file.
Each email fires once per warranty, ever. They appear on Settings → Customer messages as Warranty certificate and expiry — "30 days before a warranty expires, and again on the day." — listed for the record, with no switch to turn them off. They still send when the contact has Reminders by email turned off, because they are about the customer's own vehicle, and they wait out your Quiet hours. Only these two emails are logged on the Activity timeline; the registration email is sent outside the message log and won't show there.
The re-wrap pipeline
Leads → Leads tab, under the lead inbox: a Re-wrap pipeline card lists registered warranties expiring in the next 90 days — the customer, the vehicle, the film brand and term, the expiry date and the days left, up to 12 rows with the full count in the heading. Each row opens the original job. The card hides itself when nothing is coming due, and it counts only coverage that has not run out yet — an expired warranty drops off it. The Leads hub needs the Marketing permission. See Marketing.
On the customer's account page
Copy portal link on a customer (or Portal link on their profile) gives them one Account status page for their whole account with you. On Wraptor Shop and above that page carries a Warranty coverage section — every certificate on that account, with the vehicle, the film and coverage years, and Through {date} or, once it has run out, Expired {date}. Each row opens the certificate. Lower plans keep the vehicle list only. See Customers and Fleets.
Tips & common pitfalls
- Nothing registers a warranty for you. Finishing a job does not prompt it and no bell asks. If nobody opens the Details tab and fills the card, there is no certificate — and the expiry reminders, which read the registration, never fire.
- No email address means no follow-up. A warranty registered without one still prints a valid certificate you can hand over with Copy link, but that customer will never get the 30-day or the expiry email.
- Register at handover, not later. The install date prefills from the job's completion date, so registering while the job is fresh keeps the coverage window honest.
- Ask Rex about manufacturer programs — 3M MCS, Avery ICS, Orafol RA, KPMF and installer-only coverage, with what each covers, excludes and requires — when a customer asks how your certificate relates to the film maker's. See Rex.
Why bother
- It closes the job like a pro shop — the customer keeps a certificate with your name on it, and years later the expiry email is the thing that reminds them you exist.
- Film-brand warranty programs lock shops into one manufacturer's ecosystem; yours works with whatever you actually installed.