Email & team chat
Review the customer conversations your mailbox access allows, compose job-linked messages, and prepare appointment updates from editable templates. Internal team chat and the job's handoff record keep the desk and floor working from the same plan.
7-day trial · No card required · No automatic charge
A look inside your next workday.
A better way to work
When email lives on one person's phone, the rest of the team is flying blind.
Without Wraptor
With Wraptor
See it in action
Take a closer look at the screens your crew will use, with views for the way you like to work.
How it works
The All Emails tab shows incoming and outgoing messages within your mailbox access, each badged with its linked customer and job number.
The Email Threads tab groups conversations by thread. Pick one to read the full back-and-forth, then mark it Resolved when it's handled.
Use the Smart Composer to write a new email, attach it to a customer and job, and choose the type. Reply from the Sent tab and the recipient pre-fills.
Open Team Chat from the Wraptor AI button. Use the general channel, spin up topic channels, or DM a teammate — all internal, never seen by customers.
Capabilities
A chronological list of incoming and outgoing messages within your mailbox access, with direction, time, sender, subject, and linked customer and job badges.
The Email Threads tab groups customer email into threads. Read received and sent messages in order, see the linked job, and mark a thread Resolved or reopen it.
Compose outbound email in a full-screen composer that links to a customer and job, picks the email type, and formats the body. Attach files (up to 10MB each, 25MB a send) and schedule a message to go out later — cancel a scheduled send any time before it sends. Reply from the Sent tab and the To and subject pre-fill.
Open a compose link from a job or customer and the message arrives pre-attached to the right records, so every email stays connected to the job it belongs to.
Prepare an appointment draft from the job, edit it in the message composer, and choose Send. Staff separately record Tentative, Communicated, or Confirmed so booking a date doesn't stand in for a customer reply.
Keep scheduling and production owners, the next action, blockers, and follow-up dates on the job. Acknowledgement and change history help the manager see what was reviewed and what changed afterward.
Internal channels for your crew, with an automatic "general" channel that includes everyone. Spin up topic channels — names lowercase and hyphenate automatically — for design reviews or the install crew.
One-on-one chats with any teammate. Starting a DM with someone you've messaged before reopens that conversation instead of creating a duplicate. Enter to send, Shift-Enter for a line break.
Turn recorded job notes into a proposed next action or blocker. Review the source and edit the text before accepting it; scheduling, ownership, and customer messages stay separate.
FAQ
No. They prepare editable drafts in the existing composer for staff to review and send. Appointment confirmation is a separate staff-managed status. If the appointment time changes, it returns to Tentative for another confirmation.
The Messages page is a dashboard for customer email with four tabs: a combined All Emails feed, a Sent list, a two-column Email Threads view, and a full-screen Compose area. It draws from the same email data as the WrapMail Inbox — a different view of the same records, not a separate mailbox.
Yes. Team Chat is a slide-over panel opened from the Wraptor AI button on any page. It has shared topic channels and one-on-one direct messages for your staff. Every shop gets an automatic "general" channel, and team chat is entirely internal — customers never see it.
Yes. Emails on the All Emails feed show a customer badge and a job-number badge when linked. When you open a compose link from a job or customer record, the new email is pre-attached to those records, keeping your email history connected to the right job.
The Inbox is the primary surface for reading and replying to incoming customer email. The Messages page is a companion view of the same conversations — outbound history, a combined feed, threaded view, and a compose area. Resolving a thread in one place is reflected in the other.
Yes. The composer takes attachments up to 10MB per file and 25MB per send, and inbound attachments arrive as thumbnails you can save straight onto a job. You can schedule a message to send later and cancel it before it goes, from Settings → Customer messages → Activity. Automated sends respect your shop's quiet hours, but a message you send by hand is never held.
Built to work together
Make room for better work
Team Chat, customer messages, and your own connected email are all open on a 7-day free trial; a WrapMail address comes with your paid plan. No card required; no automatic charge. Your work stays saved when the trial ends; choose a paid plan to keep working.
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